Accessibility Statement for Business Waste Removal Kingston upon Thames

This accessibility statement applies to our business waste removal service in Kingston upon Thames and explains how we strive to make commercial waste collection Kingston upon Thames accessible to everyone. We are committed to meeting the needs of all users, including those with disabilities, and to aligning our digital and physical services with the WCAG 2.1 AA standards where practicable. Our goal is to deliver inclusive Kingston upon Thames business waste services that support local businesses, charities and community organisations.

This site and our service information pages are designed with screen reader access in mind. We test content with common assistive technologies to help ensure that navigation, service descriptions and booking information are conveyed accurately to people using screen readers. We use clear headings, consistent structure and semantic HTML to improve compatibility with a wide range of assistive devices and software.

We aim to ensure keyboard navigation works across our online resources and booking flows for business waste removal in Kingston upon Thames. Keyboard users can tab through links, buttons and form fields, and we provide visible focus styles so the current element is always apparent. Where complex interactive components exist, we include appropriate ARIA roles and labels to enhance usability for non-mouse users.

To support alternative ways of accessing content, we provide plain language summaries and clear instructions for booking commercial waste collection Kingston upon Thames. We aim to avoid jargon and long, dense paragraphs so that pages are easier to parse by both humans and automated tools. Where possible, images are accompanied by descriptive captions and contextual text to provide equivalent information.

Our compliance approach follows a structured process: regular accessibility reviews, user testing with diverse participants, and remediation of identified barriers. We prioritise issues that affect the most users and those that block essential tasks such as obtaining pricing, scheduling a collection or accessing service policies. WCAG 2.1 AA criteria serve as our baseline and are integrated into content creation and development checklists.

We maintain a list of core accessibility features for Kingston upon Thames business waste services, which includes the following:

• Screen‑reader support through semantic markup and ARIA where needed
• Full keyboard navigation for primary tasks and forms
• Readable text with adjustable sizes and sufficient contrast
• Clear structure using headings, lists and descriptive link text

We know accessibility is an ongoing commitment. Our development and content teams receive training on accessible writing, inclusive design and testing techniques. We use a mixture of manual audits and automated tools to detect issues and to guide remediation efforts. When we make updates to pages describing our skip hire, recycling and business waste removal Kingston upon Thames offerings, accessibility considerations are part of the release process.

If you encounter any barriers while using our online information about commercial waste services or when arranging a business collection in Kingston upon Thames, please let us know. You can use the contact options presented on this site or your account manager channels to request alternative formats, additional explanations or assistance with bookings. We will respond and provide a reasonable way to access the information you need.

To help us investigate and resolve issues quickly, please describe the specific page or process, the nature of the barrier, and any assistive technology you were using. We aim to acknowledge accessibility enquiries promptly and to provide a timeframe for remedial action. Where immediate alternatives are needed, we will offer accessible formats or direct support to complete essential transactions.